Delivery & Returns

1. Delivery Methods & Costs: The delivery services within mainland United Kingdom are made by Royal Mail or by a courier. These costs are added to your order when you checkout. We reserve the right to change carriage prices in the event of an increase in fuel supplements. We reserve the right to refuse sale of goods. Please note that after despatch, any changes to the delivery address will incur additional charges. We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the quoted address is incorrect or incomplete. If you are not sure of the address we would recommend you check before proceeding with your order.

2. Cancellation of Orders: Customers have the right to cancel their order without reason by informing us within 7 working days of receipt of the goods, and returning the goods to us. In this case they will receive a full refund less any charge for any items which have been unsealed or consumed. Refund will normally take place within 30 days of written notice of cancellation once the goods have been returned to us suitably packaged. All returned items must be in good condition. Notification of order cancellation must be in writing. We endeavour to ensure that all our goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. To this end, we do not exchange food or any other item that has come into contact with the person. If you do not return the goods as required we may charge you a sum not exceeding the direct costs of recovering the goods. You have the right of cancellation (see above) of all orders save as regards special items/orders (i.e. where goods supplied have not been as website specification but have been supplied or manufactured to your own special request or specification requirements) where there is no right of cancellation.

3. Damaged or Faulty Goods: Customer satisfaction is very important to us at Brazilian Flavour and we are committed to providing a quality service, everything we sell is made to the highest standards. Off course, we want you to be delighted with your package. We always take the greatest care to ensure that all packages leave in perfect condition. However, sometimes things can go wrong for reasons outside our control, any claim by you which is based on any defect in the quality or condition of the Products or their failure to correspond with the specification shall (whether or not delivery is refused by you) be notified to us at the date of delivery. If delivery is not refused, and you do not notify us accordingly, you shall not be entitled to reject the Products and we shall have no liability for such defect or failure, and you shall be bound to pay the price as if the Products had been delivered in accordance with these Terms and Conditions.
Where such defect in the quality or condition of the Products or their failure to meet specification is notified to us in accordance with these Terms and Conditions, we shall be entitled to replace the Products (or the part in question) free of charge or, at our sole discretion, refund to you the price of the Products (or a proportionate part of the price), but we shall have no further liability to you. Unfortunately, once products have been used or removed from their original packaging, we are unable to exchange them. Please keep your proof of purchase. All goods shall be checked by you or on your behalf upon delivery and any damage or shortages notified to us. We will not be liable in respect of any damage or shortages not notified to us within 3 working days of delivery.

4. Complaints: Complaints should be made in writing to the contact address given within 7 days of receipt of goods, or in the case of complaints about non-receipt of goods, not less than 14 days after ordering. Complaints will be acknowledged within 24 hours of receipt, and will be dealt with as quickly as possible. If a complaint proves to be of insufficient grounds or frivolous then you may be liable to pay us for our costs and expenses in investigating the complaint.